Arabic Identity for "Hala" - A Bilingual Robotic Receptionist

This matrix design is based on the limitation of Hala’s future development. The findings were based on the parameters of head tilt, head pan, gaze and facial expressions. The list is not completed yet and will be changing its form and content based on the implementation of data to the new Hala’s embodiment. muqeem@usa.net

A

Like / Happy / Smile / Stretched Lips

(no expressions sometime)

B

Dislike / Angry / Upset

(no expressions sometime)

C

Curious / Surprise

(no expressions sometime)

D

Expressionless / Idle Situations

E


Pan

Tilt

1

  • Flipping book pages
  • Looking at folder in hands
  • Reading report
  • Writing on the desk
   
  • Head pans 20˚ +-
  • Looking down, lips move as she is reading
  • Head is down while reading top to bottom
  • When writing head is 40˚

Regular Activities

Example 1

2

  • Receiving and dialing phone calls
  • Lips closed/slight smile
  - (a) Smile/3 blinks
- (b) First, Eyes move up
- (c) Smile
- (d) Head moves R
- (e) Eyebrow move up
- (f) Gaze down 25˚
- Eyes moves 20˚ +-
- Head tilt 10˚
- Eyes moves 20˚ +-
- Head tilt 10˚
- (Did you try to call me)
- Eyes move L and R 30˚ +-
- Eyebrows move up
- Lips close (waiting for answers)

Phone calls

Example 1

Example 2

3


  • Looking at the screen
  • Lips were moved while reading
  - Head moves up 10˚ -
- Gaze strait
- Little more white areas on the eyeballs
- Then look down
- Sometime look left diagonal
- Sometime looks up again
- Eyes are open for the acknowledgement
- Sometime lower eyelids move up and focus
 

Screen look

Eample 1

Example 2

4

  • Customer Service
   
  • Looks Up (acknowledgment)
  • Looks slightly diagonal
  • Lips are pressed and slight smile
  • Eyes blink 2/3 times (fast)
  Receptionist Workstation
(hala may have 3/4 profile)
5

  • Surprise Question

 


   

- (a) Smile/3 blinks
- (b) First, Eyes move up
- (d) Head moves
- (e) Eyebrow move up
- (f) Gaze down5˚
- Eyes focus
- Head tilt 0˚pan 20˚ (if 3/4 pos.)
- Gaze 50% towards visitor's eyes
- Gaze 20% towards visitor's mouth

- Eyes Blinks (biologically)
- Average blink after 4/5 second
- sometime 1/4 - 1/8 closed time
- Pattern occurs after every pause

Initial facial expression

Example 1

Example 2

6

- Delivering information while looking at the screen

or

- Screen based lengthy information for the customer

- A situation that Hala will/can help
- Eyebrows move up slightly when looking at the customer
- Gaze LR 10˚+- then to the customer, simultaneously
- Smile when looking back to customer
    - Simultaneously looking at both screen and the person
- 2/3 seconds looking at screen and 1 or 0.5 second looking at the person
- A slight and unnoticeable smile on the face when addressing the person
- Mumble while looking at the screen

looking at the screen

Example 1

Example 2

7

- Using her own personal mobile
- Smiling, laughing, giggling - Exaggerating dislike (third degree) - Does not hesitate to show her curiosity and surprise - As if she is at home or not at work

Face for a friend (full expressions)

Example 1

Example 2

Example 3

8

- Sometime bored
      - Just looking here and there with and without expressions

 

9

- Saying "no problem"
- Head tilt 5˚-
- Head tilt back to 0 or 5-10˚ +
- Blink
- Smile
- Word Delivered
     

 

 

10

- Saying "you have to go to........."
- Indication of acknowledgment and confirmation
- Head pans towards the direction of the hand
- Blink 1 or 2 times
- Eye movement in the direction of the hand
    - Tong is slightly out to wet the lips  
11

- Did not understand and wanted to hear the question again

- Blink two to three times
- Smile
- Head tilt 10˚-
- head pan 5˚ +- and then 0˚ at the end

   

 

Trying to understand

Example 1

12

- Giving the signal to the person that she has given the right information
- Upper and lower lips are pressed together
- lips are stretched
- Head tilt (0˚ - 15˚ - 0˚)
- Blink once
  - Swallowed and blink
- Lips are rounded
- Lower lips and chin up
- Blink again
 

information is correct

Example 1

13

Thinking something
- Facial expression based on thinking - Facial expression based on thinking - Facial expression based on thinking - Biting the lower lips
- Blink 3 to 4 times
 
14

- Something doubtful
- Something she would like to repeat
    - Strong one blink
- Head pans 40˚ +- and gradually comes to 0˚
- Lower eye lids moves upward direction
 

Desire for repeat

Example 1

Example 2

15

- Conclusion of a statement

- Head tilt 20˚+
- Blink (longer)
- Lips are starched
- Breath in and out
- Blink (shorter) may be twice
       
16

- Critical thinking or thinking hard
      - Look down 20˚+ (tilt) towards right
- Head pan 20˚+ (it varies in different situations)
 
17

- Saying definitely or certainly
- 1-2 Blinks
- Eyebrow move up
- head tilt 0˚ -(10˚-)-0˚
- Gaze in the strait direction
- More eyeball space in the upper side of the eyes
       
18

- Confirming someone's statement with assertive expression
- head tilt 0˚ - (15˚-) - 0˚ - 15˚+
- Blink 4 to 6 times
- An assertive smile with compressed and stretch lips
- Eyes are closed for 1 second
- Head tilt 10˚ - 0˚ - 15˚+
     

Confirmation

Example 1

19

- Not sure
- May be thinking
- May be retrieving information
      - Lower lips and chin moves up
- Upper lips making an arch

Retrieving information

Example 1

Example 2

Example 3

20

- Delivery of multiple statements
- At the end of each statement eyes move up and down
- Sometime eyes move diagonally
       
21

- Sympathetic to the person
- showing not a happy feeling for the person
      - Lower eyelids and chin move up
- Lips are stretched
- Head tile 0˚ - (5˚+) - 0˚

Sympathetic

Example 1

22

- Indication of dislike while looking at nobody or computer screen
  - Head pan 5˚+-
- Both lips move left and right
- Lower lips moves faster than upper lips
- Left and right eyelids closed one after another based on the direction of the moving lips
   

Screen look and dislike

Example 1

Example2

23

- O my God
- Ya Rab
  - Head tilt 20˚+
- Head pan 10˚-
- Eyes and eyebrows move upward direction
- Larger white area on the lower eyeball
   

OMG

Example 1

24

- Listening to funny news or question
      - Mouth open
- head tilt 10˚-
- Eyes are open

Surprise

Example 1

25          
26